#23 An Overview of Cultural Intelligence in the Workplace
Due to globalization, more and more organizations are faced with cross cultural issues that challenge their day-to-day operations. This does not only involve the expatriates who are assigned overseas but also include employees working in domestic operations that have culturally diverse workforce. In order to survive these cross-cultural challenges, it is crucial to develop leaders, managers, and employees who can work effectivey in culturally diverse contexts. It is important to learn how to navigate and adapt in the ever-changing landscape of the globalized work environment.
Why do some individuals function more successfully than others in situations characterized by cultural diversity? Several studies have attempted to provide answers to this compelling question and one stood out: because they are Culturally Intelligent. This monograph will give an overview of what Cultural Intelligence is all about as well as its dimensions, and outcomes for individuals, teams, and organizations.